Shipping policy
At Emmalove, we know that anticipation is part of the excitement! When you order something for your four-legged friend, you naturally want it to arrive as quickly as possible. That’s why we work hard every day to ensure your order is packed securely and shipped as fast as we can.
When Will My Package Arrive?
To offer you a wide selection of functional apparel and smart accessories, we use a network of international logistics centers. This allows us to ship specialized products directly from the most suitable warehouse.
We continuously optimize our logistics network to provide you with the best possible delivery times:
- Express Collection: Selected bestsellers arrive within 24 to 72 hours.
- Standard Collection: For all other products, the current delivery time is 5 to 15 business days.
Important: The specific delivery time for each product can be found directly on the corresponding product page.
As soon as your package leaves our warehouse, you will receive an email with your personal tracking number, allowing you to follow your order’s journey in real time.
Shipping Costs & Free Shipping Thresholds
All orders are shipped fully insured. Once your order reaches a certain value, we will cover the shipping costs for you.
| Country / Region | Shipping Cost | Free Shipping From |
|---|---|---|
| Germany | 4,95 € | 39,00 € |
| Austria | 5,95 € | 59,00 € |
| Switzerland | 9,90 CHF | 69,00 CHF |
| Liechtenstein | 9,90 CHF | 69,00 CHF |
| Belgium | 5,95 € | 59,00 € |
| Bulgaria | 5,95 € | 59,00 € |
| Denmark | 5,95 € | 59,00 € |
| Estonia | 5,95 € | 59,00 € |
| Finland | 5,95 € | 59,00 € |
| France | 5,95 € | 49,00 € |
| Greece | 5,95 € | 59,00 € |
| Ireland | 5,95 € | 59,00 € |
| Italy | 5,95 € | 59,00 € |
| Croatia | 5,95 € | 59,00 € |
| Latvia | 5,95 € | 59,00 € |
| Lithuania | 5,95 € | 59,00 € |
| Luxembourg | 5,95 € | 59,00 € |
| Netherlands | 5,95 € | 59,00 € |
| Poland | 14,99 zł | 169,00 zł |
| Portugal | 5,95 € | 59,00 € |
| Romania | 5,95 € | 59,00 € |
| Sweden | 5,95 € | 59,00 € |
| Slovakia | 5,95 € | 59,00 € |
| Slovenia | 5,95 € | 59,00 € |
| Spain | 5,95 € | 59,00 € |
| Czech Republic | 5,95 € | 59,00 € |
| Hungary | 5,95 € | 59,00 € |
| Canada | 8,95 € | - |
| Norway | 8,95 € | - |
| United States | 8,95 € | - |
🇨🇭 Information for Switzerland & Liechtenstein
Good news for our customers in Switzerland and Liechtenstein: We ship all parcels including customs clearance. This means: No hidden fees upon delivery, no additional charges, and a completely hassle-free delivery of your order.
Still Have Questions?
If your order has not arrived after 14 business days or you need assistance with tracking your shipment, simply get in touch with us.
Email: kontakt@emmalove.de
